Frequently Asked Questions
Everything you need to know before you travel with us.
How do I book a Shangri-La Yanuca Island, Fiji airport transfer?
Book online at shangrila.fijiviptransfers.com/book at least 48 hours before your scheduled arrival, or call Rosie Holidays on +679 9994377 or email customercare@rosiefiji.com with your full flight details, number of passengers and luggage, and your Shangri-La Yanuca Island, Fiji reservation reference.
Where do I meet my driver at Nadi Airport?
Your Rosie Holidays driver will be waiting in the arrivals hall at Nadi International Airport (NAN) holding a sign with your name and the Shangri-La Yanuca Island, Fiji logo. Drivers track every flight in real time, so late arrivals are covered at no extra cost.
How long is the transfer from Nadi Airport to Shangri-La Yanuca Island, Fiji?
Shangri-La Yanuca Island, Fiji is on the Coral Coast, roughly 59.5 km from Nadi International Airport. The drive takes about 1h 7min by private vehicle via Queens Road, and closer to 1h 20min by shared coach depending on other guest drop-offs.
Do I need a boat or seaplane to reach Shangri-La Yanuca Island?
No. Yanuca Island is joined to the Viti Levu mainland by a causeway, so the resort is reached entirely by road. Your driver takes you door to door from Nadi International Airport with no boat, ferry or seaplane leg.
What transfer options are available?
Three options: a Private Premium Transfer (4-seat luxury SUV, from FJD 348), a Private Standard Transfer (up to 15-seater private vehicle, from FJD 238), and a Shared Coach Transfer (22-seater coach shared with other Shangri-La guests, from FJD 84 per seat).
Are the vehicles air-conditioned and do they have WiFi?
Yes. Every Rosie Holidays vehicle servicing Shangri-La Yanuca Island, Fiji is fully air-conditioned and offers complimentary onboard WiFi. Vehicles are no more than 4 years old and meet Shangri-La quality and safety standards.
Can I request a child seat?
Yes, child and booster seats are available on request at no extra cost. Please specify the child's age and weight when booking so the correct seat can be fitted.
What is the cancellation policy?
Cancellations made more than 48 hours before the scheduled pickup are refundable. Within 48 hours, charges may apply. Contact customercare@rosiefiji.com to amend or cancel a booking.
Who operates the Shangri-La Yanuca Island, Fiji VIP Transfer service?
The service is operated by Rosie Holidays, a licensed and insured Fijian ground operator and part of the Rosie Travel Group, on behalf of Shangri-La Yanuca Island, Fiji. Drivers are trained on Shangri-La service standards and all vehicles are Jaltest-certified for safety.